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Puppy Information

Congratulations on your new addition to the family! 

We wish you many years of health and happiness with your puppy and hope this Information Pack will answer any questions you may have.

Although mainly designed for first-time dog owners, we hope that it will also contain some information useful to more experienced dog owners.

Please do not hesitate to contact us if you have any queries or concerns. 

Introducing your Puppy to the Household
Introduce your puppy to the household gradually-it can be an overwhelming experience for a young puppy, especially if you have other pets and young children. Initially, we suggest you place your puppy in a puppy pen or crate with a warm bed and allow him or her to become accustomed to their surroundings. An Adaptil Diffuser can help reduce stress during this period of change.
Introduce your puppy gradually to the rest of the household. A crate can also be useful to introduce your puppy safely to other pets-we advise you do not leave them together unattended until your new puppy is well established.

Crate Training
Crate training creates a “safe den” for your puppy, helping them to settle and feel secure, both in the home and when travelling in the car.  The crate should be large enough for your puppy to stand, turn round and lie down in comfortably and must be NOT be used as a punishment.

Toilet Training
Puppies generally indicate when they are about to go to the toilet by sniffing and turning in circles. When they do so, encourage them to follow you outside to a suitable place and praise then for going in the correct area. Confining your puppy to a small area, watching carefully for any signs, and regular trips to the toileting area will reduce the risk of accidents. Do not punish your puppy if they do have an accident as this can create stress, which may increase soiling.
Encouraging your puppy to sleep overnight in a crate can also assist with house training, as most dogs do not normally soil their bed area.
It is not unusual for previously house trained puppies to forget their toilet training when introduced to a larger and more stimulating environment. Please contact us if you are having difficulty with toilet training or if you see abnormal stools or urine.
For further information and advice on training please visit


Routine vaccinations are available against Distemper, Hepatitis, Parvovirus and Leptospirosis.
Puppies require two vaccinations initially to fully stimulate the immune system. It is important to complete the course to give optimum protection.
The first vaccine is generally given at 6-8 weeks of age with the second dose 4-6 weeks later. The second dose must be given at at  least 10 weeks of age so that the mother’s antibodies do not interfere with the effectiveness of the vaccine. Puppies can go out safely a week after the second vaccination. However, to aid socialisation we suggest you allow your puppy to mix with healthy vaccinated dogs in a safe environment, such as your own garden, from one week after the first vaccination.
Kennel Cough is a single-dose intranasal vaccine which is recommended for all dogs which are likely to have regular contact with other dogs. It is a requirement at most boarding kennels and many training classes and dog clubs.
Rabies vaccination is required prior to travelling abroad under the Pet Passport scheme.

Puppies have a sensitive developmental period which lasts until approximately 14-16 weeks of age. It is important to gently introduce your puppy to different people, dogs and other pets, travelling, different environments and experiences as early as possible to reduce the risk of fear induced behaviours and aggression later in life.

During this period try to avoid overly noisy, stimulating or stressful situations early on, but build up the strength of the stimuli gradually.

For example;
Birth to 3 weeks-gentle handling by men, women and older children if possible.
3 weeks to 6 weeks-gradual exposure to household noises, normal domestic environment, regular gentle  handling and start grooming.
6 weeks to 10 weeks-introduce to visitors, postman, car journeys, vaccinated dogs in the home environment. Start to accustom to being left unattended for short periods. Ensure that you can add or take away food from your puppy’s bowl while it is eating.
10-16 weeks-gradually introduce stronger stimuli such as street noises, crowds, children’s play areas, traffic. Start puppy socialisation classes. Avoid dogs that are badly behaved or aggressive in public as this may give a negative experience.
16 weeks onward-continue to reinforce the lessons learned until social maturity, typically after 12 months of age.

Please feel free to bring your puppy in regularly to meet us during this period-treats are always available on Reception!

Alternatively, monthly appointments at our Nurse’s Clinics can be made to assist with socialisation, monitor weight and discuss routine healthcare.

Your puppy should receive a good quality complete wet or dry diet, which will supply all your puppy’s nutritional needs. Follow the manufacturer’s recommendations for the amount to feed, but remember these are guidelines only. Young puppies should be fed little and often, generally 3-4 small meals a day. Any changes in the diet should be done gradually. We suggest that you avoid cow’s milk as it often causes diarrhoea, but your puppy should have fresh water available at all times. Take care with treats.


Parasite Control
Puppies are very susceptible to parasites as their immune system is less well-developed. Roundworms are especially common and are zoonotic, which means they can cause disease in people, particularly young children.
Puppies may also carry tapeworm, most commonly picked up through grooming and ingesting fleas, but also, in older puppies, by hunting or scavenging. Fleas and ear mites (which cause accumulation of dark wax and irritation of the ears) are also common.
As a routine, we suggest  treatment with Stronghold or Advocate drops (which cover fleas, mange mites,ear mites and roundworm, plus lungworm in the case of Advocate) at around the time of first vaccination, plus treatment with a Milbemax or Endoguard tablet (which covers tapeworm) at around the time of second vaccination. There-after, monthly Stronghold/Advocate and three-monthly Milbemax/Endoguard treatments are generally required, although we may suggest an alternative regimen depending on the presence and risk of parasites. Please discuss this with your Vet.

For more information on parasites visit

Neutering  in both males and females, is performed as a day procedure under general anaesthetic. We recommend neutering from 6 months of age .

 ID Chipping
A microchip can be implanted through a wide-bore needle at any time after 2nd vaccination, although it can be performed under general anaesthetic at the time of neutering. The chip holds a unique number which, once you have registered your details on the Database, means that you can be contacted if your dog is picked up as a stray, or in the event of an accident.
Please note that it is still a legal requirement in the UK for any dog to wear a collar and ID tag.

Veterinary medicine is continually advancing, with many new complex and specialist treatments becoming available all the time. This can come at a significant financial cost, sometimes running into thousands of pounds. We strongly recommend you consider taking out Pet Insurance to help cover the cost of treatment in the event of an illness or accident.

Dental Care
Tooth brushing has been shown to be the most effective way to maintain dental health. Gradually introducing brushing is a great way of getting your puppy used to having it’s mouth handled, as well as helping to reduce the risk of painful and costly dental disease later in life. You will need a soft toothbrush and a  toothpaste specially formulated for pets. Start by gently handling your puppy’s mouth and reward for sitting quietly. With time and patience it should be possible to gradually start touching the gums- then slowly introduce toothpaste and a brush.

We hope you have found this information useful. We suggest you bring in your puppy in  for a full health check and 1st vaccination with one of our Vets at 8 weeks of age, and we will gladly help guide you. If you have any health concerns before then, please feel free to discuss them with one of our nursing team.


Opening Times

Monday to Friday: 8.30am - 6.15pm
(late night booster clinic appointments
available on Wednesdays till 7.30pm)
Consultations by appointment:
9.00am – 11.00am, 2.00pm – 3.00pm
and 4.00pm – 6.00pm

Saturday: 8.30am - 12.30pm
Consultations by appointment:
9.00am – midday

Emergencies outside opening hours
Norwich Night Vets 01603 867330

Sunny and Rachel